Frequently asked question (FAQ)
Can I cancel my order?
Most orders are shipped within 24-48 hours of being placed. Once an order is shipped, it cannot be canceled by JCVITAMINS.COM. After receiving the order, please start the return process by contacting one of our agents. Refunds will be granted once the items are returned in their original condition.
Where is my order?
Please allow 1-3 business days for your order to be delivered after tracking shows it has shipped. We suggest contacting the carrier directly for the latest status of your order or to update your address.
How do you ship my orders?
We ship most orders by USPS Ground Advantage and Priority Mail. Orders over 21lbs will be shipped by UPS Ground. All orders ship from our warehouse based in Sacramento, CA.
What is your return policy?
All orders may be returned within 30 days of delivery.
How to contact you?
cs@jcvitamins.com